TikTok Shop Customer Review Policy
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What is "Store Rating"?
The Store Rating is a score that helps sellers better understand their shop's performance, and ident…
Store Rating
Your Store Rating is an overview of your shop's performance that will shown as a shop score with the…
Guide to Negative Customer Feedback on TikTok Shop
Here's a guide to help you understand how TikTok Shop looks at customer feedback, what counts as neg…
Reporting Invalid Or Incorrect Reviews
Key Points: TikTok Shop does not tolerate customer reviews that are designed to mislead or manipulat…
Same-day Late Dispatch Rate
The Same-day LDR is calculated based on the past 7 calendar days, allowing you to identify issues sp…
Same-day Delivery
What is Same-day Delivery Same-day Delivery is a shipping service provided by TikTok Shop in partner…